At Nutrazee, your trust means everything to us. We want you to shop with confidence and enjoy a smooth, worry-free experience.

1. Returns (7-Day Return Window)
We accept returns within 7 days of delivery, provided:

• The product is unused
• The product is in original, sealed packaging
• All accessories, tags, and boxes are intact
• Products opened or used cannot be returned for safety and hygiene reasons.

2. When We Accept Returns at No Extra Cost
We offer free reverse pickup and full refund/replacement (as applicable) if:

• The product received is damaged,
• Incorrect (different from what was ordered), or
• Incomplete (missing units)

What you need to do:
Email us at care@nutrazee.com or call 040-4021-3380 with:

• Order ID
• Photos of the outer packaging and product received

Please report the issue within 7 days of delivery.

3. Returns for Other Reasons (Customer-Initiated Returns)
If you wish to return the product for reasons other than damage/incorrect shipment:

• Return is still accepted within 7 days, if unused & sealed
• Reverse shipping charges will be borne by the customer
• The return shipping cost will be deducted from the refund amount

Examples of non-accepted reasons:

• Taste or flavor preference
• Change of mind
• Texture, smell, colour preference
• Health-related concerns (Please consult a doctor before use)

4. Refund Method
After the returned product is received and inspected:

• For online payments, refund will be reversed to the original payment mode
• For Cash on Delivery (COD) orders, refund will be issued via:
  1. Bank transfer
  2. Or cheque in the registered customer’s name

Refunds are processed after quality check of the returned product.

5. Conditions for Successful Return
Please ensure:

• Product is unused & unopened
• Original bottle, box, labels, and seals are intact
• Product is securely packed to avoid damage during transit

Nutrazee reserves the right to reject returns that do not meet these conditions.

6. Contact Us
We're always here to help.
Email: care@nutrazee.com
Phone: +91 40 4021 3380
Address:
4-1-834, Office No. 203, Level 4, MPM Mall, Abids, Hyderabad,
Telangana 500001, India