We want our customers to always feel safe when they order from us, knowing we care about your well-being. We are a family owned business and it is important to us that our customers feel that they are treated as family too.
We offer you complete peace of mind while ordering at Nutrazee – you can return all items within 14 days of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.
If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque or Bank Deposit in the registered name of the customer.
What should I do if I receive a Damaged item, wrong product or missing units in my order?
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at firstname.lastname@example.org or call us on 040-40213380 within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund or a replacement, as per your request. Please note that replacements are subject to availability of the particular product.
Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product.
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered will be ineligible for refund.
In case of any queries, please write to our customer support on email@example.com or call us on 040-40213380.